Terms of Service

PRN Services Ltd · Last updated 25 October 2026. By confirming a booking with PRN Services, you agree to these terms.

At a glance

The terms you're most likely to need before booking.

Topic	What it means
Cancelling	Free with 48 hours' notice. 50% charge between 24 and 48 hours. Full charge under 24 hours or if we can't get in.
Payment	Paid on the day of the clean by bank transfer or card. You get a receipt every time.
Access and parking	Make sure we can get in at the booked time, and that parking or a visitor permit is sorted.
Not happy?	Tell us within 24 hours (48 hours for end of tenancy) and we'll come back to fix it free.
Damage	Report it in writing within 48 hours, with photos if you can.
Extra work	Anything outside the agreed clean is only done with your approval, and we'll confirm the cost first.

1. About us

PRN Services Ltd ("we", "us") is a company registered in England and Wales, company number 17472035, registered office 66 Paul Street, London, England, EC2A 4NA. Contact us on WhatsApp at or by email at .

2. Quotes

Quotes are free, with no obligation, and valid for 7 days. After that, we may need to reconfirm the price.
We base quotes on what you tell us: your postcode, the service, number of bedrooms, bathrooms and floors, and the condition of the property.
If the property is much larger, dirtier or different from what you described, we'll tell you before starting and agree a new price. You can cancel at that point without charge.

3. Booking

A booking is confirmed when you accept our quote in writing. A WhatsApp or email reply confirming the date, time and price is enough.
Please give us the full address, access instructions and anything our cleaner should know.
If your clean is within 14 days of booking, confirming it means you're asking us to start before your cancellation period ends (see section 14).

4. Prices and payment

All prices are in pounds sterling (GBP). Unless we say otherwise, they include the cleaner's time, cleaning products, equipment and travel within our area. Parking charges aren't included.
Hourly cleans are charged for the hours booked. Fixed-price cleans are charged at the agreed price.
Payment is due on the day of the clean, by bank transfer or card. We send a receipt for every payment.
First clean offer: new customers get 20% off their first clean. One per household or property, for first bookings only, and it can't be combined with other offers. We may end the offer at any time, but we'll honour discounts on bookings already confirmed.

5. Cancellation policy

We book a cleaner's time for you, so late cancellations cost us. These charges apply to every booking, including each visit of a regular clean.

When you cancel or move a clean	Charge
48 hours or more before the clean	Free. You can cancel or rearrange at no cost.
Between 24 and 48 hours before	50% of the price of the clean
Less than 24 hours before, or we can't get in at the booked time	100% of the price of the clean

To cancel or move a clean, message us on WhatsApp or email us. The time we receive your message is the time we use.
"Can't get in" means our cleaner arrives at the booked time and can't access the property, for example because no one is home, the key or code doesn't work, or there's no reasonable parking. Our cleaner will try to contact you and wait up to 15 minutes before leaving.
Regular cleans have no minimum term. You can pause or stop them at any time with 48 hours' notice.
We may waive a charge in a genuine emergency. Tell us as soon as you can.
If we need to cancel, we'll give you as much notice as possible and offer another slot, and you won't be charged.

6. Access, keys and parking

You can be home for the clean or leave a key, key safe or door code. Keys and codes are kept confidential and only given to your cleaner.
Please make sure we can get in at the booked time, and that there's working electricity, hot water and lighting.
Please keep your phone on during the booked time, so we can reach you if there's a problem getting in.
Parking: please make sure there's somewhere for your cleaner to park nearby for the whole clean. If you need a visitor permit, please have it active before we arrive. Paid parking must be agreed and paid for in advance.
Please secure valuables, cash and anything fragile or of sentimental value.

7. Appointment times

Arrival times are estimates. We aim to arrive at the agreed time and will let you know if your cleaner is running late.

8. Hazards, fragile items and cleaning products

Please tell us before the clean about pets, alarms, known hazards, fragile items, delicate surfaces, or areas you don't want cleaned.
If conditions are unsafe, our cleaner may reduce what they clean or leave the property.
Our cleaners bring their own products and equipment. If you ask us to use your products, you're responsible for checking they're suitable for your surfaces.

9. What we don't do

Work at height beyond a two-step ladder, or outside windows.
Moving heavy furniture or appliances.
Cleaning biohazards, bodily fluids beyond normal household cleaning, pest infestations or serious mould.
Anything our cleaner reasonably believes is unsafe.

10. What's included and extra time

Each service page lists what's included. Your cleaner works to that checklist and anything extra we've agreed when booking.
If you want something outside the agreed clean, we'll tell you the cost before we start it.
If a clean needs more time than estimated, we'll check with you first. Extra time is only charged with your approval, at the hourly rate we confirm with you.

11. Re-clean guarantee

If you're not happy with any part of a clean, tell us within 24 hours (48 hours for end of tenancy cleans), with photos if you can. We'll send someone back to fix it at no extra cost.

The guarantee covers the areas in the agreed clean only. It doesn't cover:

Areas or tasks that weren't part of the agreed clean.
Mess or marks made after the clean, or after new occupants or other tradespeople have been in.
Repairs, maintenance or specialist work, such as severe mould treatment or carpet shampooing.
Concerns reported after the 24-hour (or 48-hour) window.

This doesn't affect your legal rights.

12. Damage policy

Our cleaners take care in your home and carry their own public liability insurance. If something is damaged during a clean, this is how we handle it.

Reporting damage

Tell us in writing, by WhatsApp or email, within 48 hours of the clean.
Send photos of the damage and leave the item as it is, if you can, so we can see it.
We'll reply within 2 working days and may ask to see the item or the area.

What we'll do

If we're responsible, we'll repair the item, replace it with a similar one, or pay the reasonable cost of doing so, taking its age and condition into account.
If we lose your keys, we'll pay the reasonable cost of replacement keys or, where needed, new locks.

What we're not responsible for

Damage that was already there, or normal wear and tear.
Items that were loose, faulty or badly fitted and broke during normal cleaning, such as worn fittings, loose tiles or damaged surfaces.
Valuable, fragile or sentimental items you didn't secure or tell us about before the clean.
Damage caused by following your instructions or by cleaning products you asked us to use.
Damage reported more than 48 hours after the clean, or caused after we left.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited by law.

13. Refusing or ending a service

We may refuse or stop a clean if conditions are unsafe, if anyone is abusive or threatening towards our cleaners, if the property is very different from the description we quoted on, or if a previous clean hasn't been paid for.

14. Your legal rights

These terms don't affect your rights under the Consumer Rights Act 2015. If you book online or by phone, you normally have 14 days to cancel. If you ask us to start within those 14 days, you may have to pay for any cleaning already done.