Last updated 25 October 2026. This notice explains how PRN Services Ltd uses your personal information under UK data protection law.
Who we are
PRN Services Ltd, company number 17472035, registered office 66 Paul Street, London, England, EC2A 4NA, is the controller of your personal information. Contact us about privacy at .
What we collect
- Contact details: name, phone number, email address.
- Your home: address, postcode, size of home, access instructions, key or entry code details, and notes you give us (for example about pets or parking).
- Bookings and payments: dates, services, prices and payment records.
- Messages: anything you send us by WhatsApp, email or phone.
How we use it and why
- To quote for, arrange and carry out cleans. This is needed to perform our contract with you.
- To take payment and keep accounts. We have a legal obligation to keep financial records.
- To deal with questions, complaints and damage claims. This is in our legitimate interests and yours.
- To send occasional offers. Only if you've agreed. You can opt out at any time.
Who we share it with
- Your assigned cleaner, who only receives what they need to clean your home.
- Our payment provider, accountant and insurer, where needed.
- WhatsApp (Meta), when you choose to message us on WhatsApp.
- Authorities, if the law requires it.
We never sell your information.
How long we keep it
- Enquiries that don't lead to a booking: up to 12 months.
- Customer and booking records: for as long as you're a customer, then up to 6 years for tax and legal reasons.
- Keys and entry codes: returned or deleted when you stop using us.
This website
This website doesn't use cookies or tracking. It loads fonts from Google Fonts, which means Google receives your device's IP address when you visit. The enquiry form doesn't send anything to us by itself. It only prepares a message you choose to send.
Your rights
You can ask to see, correct or delete your information, object to how we use it, or ask us to stop using it. Contact us using the details above. We'll respond within one month.
If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.